Operations & Student Experience Assistant (Remote, Part-Time)

Department: Indonesia Team

About the Role

We are seeking a detail-oriented and student-focused Operations & Student Experience Assistant to support day-to-day administrative operations and deliver a positive experience for students, parents, and teaching teams. This is a remote, part-time role suited to someone who is organized, responsive, and comfortable managing multiple priorities in a fast-paced education environment.

Key Responsibilities

Support daily operational processes, including class scheduling, student records, attendance tracking, and administrative coordination.

Respond to student and parent inquiries through email, messaging platforms, and other communication channels in a timely and professional manner.

Coordinate student onboarding, class changes, make-up lessons, withdrawals, and other student lifecycle processes.

Maintain accurate and up-to-date student, class, and operational records.

Monitor student attendance, participation, and feedback, and escalate concerns to the relevant team members.

Support teachers and academic teams with operational information, class materials, schedules, and student updates.

Assist with collecting and organizing student and parent feedback to identify opportunities to improve the student experience.

Help coordinate online sessions, meetings, events, and other student experience initiatives.

Prepare reports, trackers, and operational updates using spreadsheets and relevant digital tools.

Identify process gaps and contribute ideas to improve efficiency, communication, and service quality.

Handle confidential student and family information responsibly and in accordance with company policies.

Requirements

Previous experience in operations, administration, customer service, student services, education, or a related field is preferred.

Strong written and verbal communication skills in English.

Excellent organization and time management skills, with strong attention to detail.

Ability to manage multiple tasks, meet deadlines, and work independently in a remote environment.

Comfortable communicating with students, parents, teachers, and internal stakeholders in a professional and supportive manner.

Proficiency with Google Workspace, Microsoft Office, spreadsheets, email, and online communication tools.

Experience with customer relationship management systems, student information systems, scheduling platforms, or learning management systems is an advantage.

Patient, service-oriented, and committed to creating a positive student experience.

Proactive, dependable, adaptable, and able to take ownership of assigned responsibilities.

Available to work part-time during agreed-upon weekday and/or weekend hours, with reliable internet access and a suitable remote work environment.

What We Offer

Remote and flexible part-time work arrangements.

Opportunities to contribute to meaningful improvements in student operations and engagement.

Collaboration with a supportive and mission-driven education team.